Power of Thank You - Teri's Tip #26

Two words:  Thank You.  Two very powerful words.  Don't take long to say, but go a loooong way in making someone feel appreciated.  Don't feel comfortable saying these two words out loud?  Then write them down.  The kind of paper doesn't matter - the two words do!

Thank you, muchos gracias, merci beaucoup....whatever your language, the meaning sent and the feeling received are all the same. 

THANK YOU!

http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.


Contact Teri at ty@retainloyalcustomers.com

Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.

Teri's Tip #4

External customer service is directly related to Internal customer service.  Showing appreciation and helping each other out starts a ripple effect that carries out to the final customer.

Start complimenting and praising co-workers.  It certainly doesn't cost anything and it may be the only words of appreciation they have received in a long time.  Be sincere though, faking it won't work.