Pillars for Success - Teri's Tip #49

Keep these points in mind and you will be successful:

• Deliver superior service
• Keep all promises
• Build strong relationships
• Work with passion
• Keep it fun
• Continuously improve

Share these points with all employees and talk about how each person in every job can bring them to life. 

What's Your Personality? - Teri's Tip #36

Hippocrates defined four basic personality styles of human behavior and these have not changed over time, even though the names for them have.  While no human is 100% one style, we tend to have a primary style and a backup style.  The four styles using the DiSC profile and their main focus are:

Dominant - get the job done
Influence - have fun while getting the job done
Steadiness - peace and harmony among the work group
Conscientiousness - get the job done right

If you know what you are and then learn to read those you interact with, you can build much better relationships by adapting your style to theirs while working with them.  We all tend to like people who are more like ourselves. 

http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.


Contact Teri at ty@retainloyalcustomers.com

Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 34,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.

Power of Thank You - Teri's Tip #26

Two words:  Thank You.  Two very powerful words.  Don't take long to say, but go a loooong way in making someone feel appreciated.  Don't feel comfortable saying these two words out loud?  Then write them down.  The kind of paper doesn't matter - the two words do!

Thank you, muchos gracias, merci beaucoup....whatever your language, the meaning sent and the feeling received are all the same. 

THANK YOU!

http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.


Contact Teri at ty@retainloyalcustomers.com

Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.

Teri's Tip #5

Get personal.  Find one item of personal interest about your customer that you feel comfortable discussing; such as, their children, grandchildren, pets, hobbies, travels, etc.

Getting to know your customers helps establish long-term relationships and long-term relationships tend to build repeat customers.