As a manager, you must be consistent with your employees in holding them accountable for excellent customer service behaviors. As a customer, you must be insistent in receiving excellent customer service delivery from the employees of the business you are interacting.
Competent and confident in knowledge, plus accuracy, availability, partnership and advice will delight your customers.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book
Showing posts with label availability. Show all posts
Showing posts with label availability. Show all posts
Oct 18, 2010
Oct 11, 2010
Key Customer Expectations - Teri's Tip #21
There are four key customer expectations in doing business with your organization:
Customers want you to be accurate.
Customers want you to be available.
Customers want to feel they are in a partnership with you.
Customers appreciate advice.
Competent and confident employees will help you accomplish all four.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book "Unleashing Excellence – The Complete Guide to Ultimate Customer Service" has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
Customers want you to be accurate.
Customers want you to be available.
Customers want to feel they are in a partnership with you.
Customers appreciate advice.
Competent and confident employees will help you accomplish all four.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book "Unleashing Excellence – The Complete Guide to Ultimate Customer Service" has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
Subscribe to:
Comments (Atom)
