A Name is a Name - Teri's Tip #42

A name is just a name, unless its your name!  Over seventy years ago, Dale Carnegie wrote the best seller "How to Win Friends and Influence People".  It was translated into 28 different languages for countless thousands of readers.

One secret he shares is that the average man is more interested in his own name than he is in all the other names on earth put together.  Remember that name and call it easily and you have paid him a subtle and very effective compliment. 

Forget it or misspell it - and you have placed yourself at a sharp disadvantage.

This is great advice that has not changed over time.  In fact, in today's fast technological world, people who remember someone's name, are cherished.  Excellent customer service doesn't have to be complex. 

Consistent and Insistent - Teri's Tip #22

As a manager, you must be consistent with your employees in holding them accountable for excellent customer service behaviors.  As a customer, you must be insistent in receiving excellent customer service delivery from the employees of the business you are interacting.

Competent and confident in knowledge, plus accuracy, availability, partnership and advice will delight your customers.

http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.


Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book

Teri's Tip #19

Three simple steps to make customers happy and deliver great service:

1.  Be friendly
2.  Be helpful
3.  Be knowledgeable

If you can do these three things, you will stay eons ahead of your competition.


www.retainloyalcustomers.com

Teri's Tip #11

It's the little things you do that help to build customer loyalty.  Listen, observe and anticipate your customer's needs.

Becoming  truly customer focused, will build relationships that will keep your customers coming back time and time again. 

http://www.retainloyalcustomers.com/