Everyone wants to make a buck these days, but by being dishonest about your product and services will never make you rich. You might get the sale today, but the customers will never come back.
Trust comes from being consistently honest and delivering on the promises you make. When a customer can trust you, they are more willing to recommend you to their friends and families. The old adage "Honesty Pays" is true.
www.retainloyalcustomers.com
Showing posts with label consistent service. Show all posts
Showing posts with label consistent service. Show all posts
Oct 11, 2011
Jul 26, 2011
Clear Service Standards - Teri's Tip #51
Having clear service standards makes everyone's job in an organization easier. Employees know what is expected of them and managers can hold people accountable.
Keep the number of service standards to a minimum so people can memorize them. Train everyone on how to apply the service standards to his or her specific job tasks. Give praise and recognition when the service standards are followed, counsel and redirect when the standards are not adhered to.
For more on Service Standards, see my article: http://www.teriyanovitch.com/839/service-standards-are-essential-for-seamless-customer-experience
www.retainloyalcustomers.com
Keep the number of service standards to a minimum so people can memorize them. Train everyone on how to apply the service standards to his or her specific job tasks. Give praise and recognition when the service standards are followed, counsel and redirect when the standards are not adhered to.
For more on Service Standards, see my article: http://www.teriyanovitch.com/839/service-standards-are-essential-for-seamless-customer-experience
www.retainloyalcustomers.com
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
Oct 18, 2010
Consistent and Insistent - Teri's Tip #22
As a manager, you must be consistent with your employees in holding them accountable for excellent customer service behaviors. As a customer, you must be insistent in receiving excellent customer service delivery from the employees of the business you are interacting.
Competent and confident in knowledge, plus accuracy, availability, partnership and advice will delight your customers.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book
Competent and confident in knowledge, plus accuracy, availability, partnership and advice will delight your customers.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book
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