Everyone wants to make a buck these days, but by being dishonest about your product and services will never make you rich. You might get the sale today, but the customers will never come back.
Trust comes from being consistently honest and delivering on the promises you make. When a customer can trust you, they are more willing to recommend you to their friends and families. The old adage "Honesty Pays" is true.
www.retainloyalcustomers.com
Showing posts with label values. Show all posts
Showing posts with label values. Show all posts
Oct 11, 2011
Oct 5, 2010
5 Well-Remembered Values
Philip Crosby, one of the leading gurus in quality improvement, took me to breakfast when he hired me in 1983 and during the meal gave me a gift. The gift was a wooden box with a Cross pen inserted. Engraved on the box was the word ADEPT. He explained the meaning of the acronym:
A is for Accuracy
D is for Discreet
E is for Enthusiasm
P is for Productive
T is for Thrifty.
He expected each of his employees to display these values. 25 years later, I remember them. Read more at:
http://teriyanovitch.blogspot.com/2010/10/phil-crosby-breakfast-of-values.html
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to Ultimate Customer Service has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book. Her website is: http://www.retainloyalcustomers.com/
A is for Accuracy
D is for Discreet
E is for Enthusiasm
P is for Productive
T is for Thrifty.
He expected each of his employees to display these values. 25 years later, I remember them. Read more at:
http://teriyanovitch.blogspot.com/2010/10/phil-crosby-breakfast-of-values.html
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to Ultimate Customer Service has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book. Her website is: http://www.retainloyalcustomers.com/
Subscribe to:
Comments (Atom)
