Teri's Tip #19

Three simple steps to make customers happy and deliver great service:

1.  Be friendly
2.  Be helpful
3.  Be knowledgeable

If you can do these three things, you will stay eons ahead of your competition.


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Teri's Tip #18

When hiring a new employee, look for customer service friendly people.  It is much easier to train someone on the mechanics of the job vs. trying to train them to be friendly and courteous.

Watch for the following in the interview:
Does the applicant make appropriate eye contact?
Does the applicant demonstrate appropriate enthusiasm?
Does the applicant smile often?
Does the applicant use positive, upbeat language?



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