Teri's Tip #13

Try customizing and incorporating Jet Blue's version of "Jetitude" into your employees' attitudes.  They usually hold the number one spot in customer service among the value airlines.  And they recently posted profit up 50% for second quarter 2010!

1.  Always be in the blue
2.  Be personal
3.  Attempt to solve a problem right away
4.  Be engaging
5.  Be thankful to every customer

Attitudes are contagious and can be passed along throughout the entire customer experience.  Read more
 http://bit.ly/cunq5x 


http://www.retainloyalcustomers.com/

Teri's Tip # 12

Recognize that all employees are different and are motivated by various means.  Baby boomers are driven to act the way they do because of the era they lived in and the environment.  Generation Y employees are motivated in different ways from them because of the times they have grown up in and the environment.  Stop, study and talk to your employees to better understand what they see as important to delivering great customer service.

For more tips on how to handle your Generation Y employees, check out The Service Coach blog on this topic.


http://www.retainloyalcustomers.com/

Teri's Tip #11

It's the little things you do that help to build customer loyalty.  Listen, observe and anticipate your customer's needs.

Becoming  truly customer focused, will build relationships that will keep your customers coming back time and time again. 

http://www.retainloyalcustomers.com/