Think of your business as a stage. Every morning when the business opens, the curtain rises and employees become the actors on that stage. Every word, intonation, inflection, and gesture is open to interpretation by your audience, the customers.
Stand-up straight, smile, look energetic, and always be ready to deliver the best customer service you can to each and every customer. It can win you a standing ovation of repeat business!
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
Dec 28, 2010
Dec 20, 2010
Accept Returns with a Smile - Teri's Tip #28
Customers have already lined up to do returns and Christmas hasn't even occured yet. Advice to customer service representatives working the Return counters: accept returns with a smile and with as little hassle to the customer as you can. It will create a Wow when they walk away at the ease and pleasantness of the experience.
Customers will remember how you treated them when they saw a need to return an item for whatever reason. You may feel you are losing out on revenues that were in the pocket, but in the long-run, customers are more apt to do future business with a business they know will take care of them and want them to be happy with what they were sold.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
Customers will remember how you treated them when they saw a need to return an item for whatever reason. You may feel you are losing out on revenues that were in the pocket, but in the long-run, customers are more apt to do future business with a business they know will take care of them and want them to be happy with what they were sold.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
Dec 13, 2010
Double-Duty Staff - Teri's Tip #27
Wherever you can, do as the Four Seasons Hotels and Walt Disney World do: let back office staff learn front-line staff jobs so they can help out as needed or during busy times. Let's them see what front-line staffers see and hear from customers on a daily basis and they'll be better able to serve them with that understanding. Excellent external customer service starts with internal customer service. There is a ripple effect in how we treat one another.
Besides the fact, it helps you in staffing situations when someone may have called in sick or for only those few hours or days that you really need an extra person.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
Besides the fact, it helps you in staffing situations when someone may have called in sick or for only those few hours or days that you really need an extra person.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
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