Customers have already lined up to do returns and Christmas hasn't even occured yet. Advice to customer service representatives working the Return counters: accept returns with a smile and with as little hassle to the customer as you can. It will create a Wow when they walk away at the ease and pleasantness of the experience.
Customers will remember how you treated them when they saw a need to return an item for whatever reason. You may feel you are losing out on revenues that were in the pocket, but in the long-run, customers are more apt to do future business with a business they know will take care of them and want them to be happy with what they were sold.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
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