Try customizing and incorporating Jet Blue's version of "Jetitude" into your employees' attitudes. They usually hold the number one spot in customer service among the value airlines. And they recently posted profit up 50% for second quarter 2010!
1. Always be in the blue
2. Be personal
3. Attempt to solve a problem right away
4. Be engaging
5. Be thankful to every customer
Attitudes are contagious and can be passed along throughout the entire customer experience. Read more
http://bit.ly/cunq5x
http://www.retainloyalcustomers.com/
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