Aug 2, 2010

Teri's Tip #14

Raving customers are potential referrals for your business.  Three simple steps:

1.  Listen and make certain you both agree on what the customer really wants
2.  Deliver what was promised
3.  Create an experience in the delivery that makes the customer feel important and special.

Read more at http://teriyanovitch.blogspot.com/


http://www.retainloyalcustomers.com/

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