Listening to customers helps to understand their needs better. Through active listening, a business can determine how they can best help the customer. Listening makes customers feel important and leaves them with the feeling that you care. It keeps them coming back. http://bit.ly/aCAxVK
Three steps to Active Listening:
1. Focus
2. Acknowledge
3. Rephrase
http://www.retainloyalcustomers.com/
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