Jun 21, 2010

Teri's Tip #9

If you want to retain and expand your customer base, it is key to stay truly customer focused.
Three things you can do: 
1.  Be proactive
2.  Surprise with a little added value*
3.  Put yourself in their shoes

*Adding value does not necessarily mean giving something away that costs you money.  It could be as simple as remembering their name, sharing a piece of advice, thanking them for their business.


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