1. Re-read each email message carefully before you send it.
2. Use receipts only for emergencies.
3. Avoid crying wolf with “Urgent” subject lines.
4. Avoid using all uppercase or lowercase.
5. Never double-space your entire message.
6. Be wary of humor or sarcasm
7. Allow cool-off time before sending a flame or any emotional message. (sleep on it)
8. Act on e-mail promptly or notify others that you’re unavailable.
9. Keep to one subject in each email.
10. Watch the tone in directives. (may come across too blunt)
11. Don’t diminish your position with inappropriate tone and style.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
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