"Intolerable service exists, when intolerable service is tolerated". You can't tolerate low performance. Everyone must be held accountable for adhering to the same service standards. By letting one person slide, you send the message that its okay to not live up to the performance guidelines and one-by-one, others will start to slip too. Take swift action when a service standard is not met. Keep the focus on the standard and why it is important to be met each and everytime, not the person.
Those that always are striving to adhere to the standards will respect and appreciate that you are seriously meaning what you say.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment
Do you have a tip to share? I'd love to hear from you.