5 Well-Remembered Values

Philip Crosby, one of the leading gurus in quality improvement, took me to breakfast when he hired me in 1983 and during the meal gave me a gift.  The gift was a wooden box with a Cross pen inserted.  Engraved on the box was the word ADEPT.  He explained the meaning of the acronym:
A is for Accuracy
D is for Discreet
E is for Enthusiasm
P is for Productive
T is for Thrifty.

He expected each of his employees to display these values.  25 years later, I remember them.  Read more at:
http://teriyanovitch.blogspot.com/2010/10/phil-crosby-breakfast-of-values.html

Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.

Her highly acclaimed book Unleashing Excellence – The Complete Guide to Ultimate Customer Service has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.  Her website is: http://www.retainloyalcustomers.com/