5 STEPS TO RESOLVING CONFLICTS WITHIN YOUR TEAM
1. Give description of the situation or issue
2. Explain the impact on results
3. Have an open discussion on team member's thoughts and reactions
4. Request suggestions on ways to proceed
5. Gain agreement on next steps
Conflict within a team, stunts productivity and creativity. It also affect customer service to other departments and external customers. It is best to nip it in the bud early.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
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