Remember the fairy tale line: "Mirror, Mirror on the Wall, who's the fairest of them all?" Try putting a mirror in your reception area somewhere or area where customers voice their complaints. When they glance in the mirror and see their angy profile, they will more than likely soften, because no one wants to see themselves with a scowling, scrunched up, ugly face.
Giving excellent customer service is much easier when the person with a complaint is more relaxed and not so emotional.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
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