The commercial says "tires ain't pretty", but the service I received from Tire Kingdom in Altamonte Springs,Florida last week was "beautiful". The acronym ACT sums it all up.
A - Accurate work (did what they said they would do)
C - Complete (identified my brake pads they were almost metal to metal that needed replacing)
T - Timely (completed the job when they said they would.)
Remember this phrase no matter what kind of service or product you provide your customer and sometimes its just the basics that end up WOWing the customer these days.
http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Contact Teri at ty@retainloyalcustomers.com
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
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