Put Your Best Hand Forward - Teri's Tip #46

Sometimes great customer service begins with a handshake. Here’s how to make the best impression:



1. Extend your right hand out and shake your customer’s hand firmly. Don’t entwine your fingers, shake their palm with fingers closed. Be careful not to squeeze too hard or too soft. Too hard and it looks like you are trying to be dominant, too weak and you appear wimpy.


2. Give eye contact and smile as you shake your customer’s hand.


3. After a couple of shakes, let their hand go as you begin your conversation.

At the end of your conversation, you may shake their hand again while telling them what a pleasure it was to meet them. If it has been a particularly engaging conversation and you believe they have thought so too, you may put your left hand on top of their hand briefly while shaking.  This expresses a warmer relationship and you look forward to meeting or talking with them again.

http://www.retainloyalcustomers.com/
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.


Contact Teri at ty@retainloyalcustomers.com

Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.