Telephone/Cell Phone Top Service - Teri's Tip #47

1. Answer the phone with Good morning, or Good afternoon followed by your name. Always use your first and last name when answering.

2. Return calls by sundown. Even if you don’t have the answer or time to talk, let the caller know you received their call and will get back to them when you do.

3. When transferring a call, tell the caller whose voice that person can expect to hear on the other end. Introduce the caller to the person receiving the transferred call and explain the reason for the transfer.

4. If you must put a caller on hold, first ask the caller if they want to be placed on hold or leave a message on voicemail.

5. Act fresh all day long when answering your phone.

6. Always ask permission if you need to put a caller on speakerphone. Also, identify to the caller that there are others in the office who will hear the conversation.

7. When talking on your cell phone, be aware of another person’s space.

8. Don’t be condescending such as, “Oh, it’s you again.”