Keep the number of service standards to a minimum so people can memorize them. Train everyone on how to apply the service standards to his or her specific job tasks. Give praise and recognition when the service standards are followed, counsel and redirect when the standards are not adhered to.
For more on Service Standards, see my article: http://www.teriyanovitch.com/839/service-standards-are-essential-for-seamless-customer-experience
www.retainloyalcustomers.com
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.
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