Look in the Mirror - Teri's Tip #52

"Take a look at yourself - the man in the mirror", so goes the Michael Jackson lyrics.  How can that be a customer service tip?  Have you ever noticed how you look when you are just standing around?  Some people carry a scowl on their faces when they are relaxed, others look bored, and others look sad.  People watch you even when you think they aren't.

Be aware of your facial expressions.  Take a look in the mirror at your face when you aren't smiling or talking - do you like what you see?  What is the message you are sending? Everything Speaks!  Remember you can create an impression even when others are not actively engaged with you, so be aware and make sure the face they see, is the face of the person you want them to see.

www.retainloyalcustomers.com

 Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within  an organization.  Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success.  Through her presentations, workshops  and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.

Contact Teri at ty@retainloyalcustomers.com

Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees.  Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book.