1. The clerk asked for my name, shared her name, and then used my name throughout the shopping experience even though she helped others while I was trying on things. She remembered it.
2. The clerk walked around the counter to hand me my purchased items vs. handing them over the counter. It was much more personal, plus she shook my hand and thanked me.
3. I wasn't badgered by other clerks wanting to help, but felt I was sincerely approached by them and when told I wasn't interested at the moment, didn't feel like they sulked off.
Remember, its the little things people will remember. And I will go back!
www.retainloyalcustomes.com
Teri Yanovitch is a leading speaker, trainer and consultant on creating a culture of customer service within an organization. Her firm T.A.Yanovitch, Inc. provides a clear and proven process on how to create this culture of service and helps guide organizations to ensure their success. Through her presentations, workshops and training, Teri has assisted organizations from all industries to differentiate their business through the competitive edge of the customer experience.
Her highly acclaimed book Unleashing Excellence – The Complete Guide to “ Ultimate Customer Service” has sold over 32,000 books and is recognized as a practical, hands-on approach to providing a seamless extraordinary service experience to retain customers and employees. Contact Teri at ty@retainloyalcustomers.com for your next speaking engagement or for a copy of her book
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